IT support that knows your team.
Give staff a clear place to ask for help and give management a plan for the equipment, accounts and services behind their work.
What’s covered
User support
Define where staff report an issue, who owns it and how progress gets back to the person waiting. Agree on support hours and escalation paths during scoping.
Device and account care
Track laptops, software and user access. Build a repeatable checklist for joining, moving roles and leaving the business.
Maintenance and planning
Review patching, device age and recurring issues together. Turn that review into a practical replacement and improvement schedule.
Taking over from an existing provider
Start with an inventory of devices, subscriptions, administrative access and open tickets. Agree on a handover with your current provider and keep staff informed about when and how to request support.
Frequently asked
Can we keep our internal IT person?
Yes. A co-managed arrangement can give your internal lead ownership of business systems while NexLayer takes on agreed support, maintenance or project work.
How is coverage agreed?
We review operating hours, locations, devices and dependencies with you. The proposal defines coverage, responsibilities and how urgent requests are handled.
Let’s scope your IT support.
Start with the people, locations or systems you want to cover.